Increased load failures on Relay ↗
resolvedDegraded API performance is causing an increased number of data load failures on Relay. The problem is under investigation.
← Status overviewMon, 10 Aug 2026 17:18:50 GMT Mon, 20 Apr 2026 17:55:41 GMT Thu, 29 Jan 2026 18:53:40 GMT Mon, 19 Jan 2026 17:00:00 GMT
A RECORD OF WHAT HAPPENED
Incident history
Every update, from investigation to resolution.
Relay survey analytics outage ↗
resolvedSurvey analysis queries made to the research assistant that attempt to analyze Relay survey data are returning no results due to an error with one of the analytic databases. There is no data loss - the error is with the query process. The issue is being investigated.
Support Request Submission Outage ↗
resolvedThe platform is experiencing an outage on the support ticket submission page. The issue should be resolved soon. In the meantime, please reach out to support@empathixai.com with any support requests.
During the federal holiday the research assistant and platform will undergo planned maintenance, which will likely result in intermittent outages particularly relating to the research assistant. ↗
completedMaintenance window: 2026-01-19T17:00 – 2026-01-19T21:00
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